Returns & Refunds

30-Day Easy Returns

Tried it, didn't love it, or just changed your mind? You've got 30 days from delivery to send it back. Here's how it works—no fine print, no runaround.

30 Days

Our 30-Day Easy Return Promise

If you're not completely satisfied with your purchase, return it within 30 days of delivery for a full refund or exchange. We'll cover the return shipping on defective or incorrect items—no questions asked.

How to Start a Return

1

Email Our Team

Send your order number and a quick note about the return to support@gelikeec.com. We reply within one business day.

2

Pack It Up

Place the item back in its original packaging—unused, unopened, and in the same condition you received it. Drop it at any USPS or UPS location.

3

Get Your Refund

Once we receive and inspect the return, we process your refund within 5–7 business days back to your original payment method.

What Can (and Can't) Be Returned

Eligible for Return

  • Unopened, unused products in original packaging
  • Items that arrived damaged, expired, or defective
  • Wrong item shipped due to our error
  • Missing items from your order
  • Sealed gift sets (as long as the outer seal is intact)

Not Eligible for Return

  • Opened or used gel polish, adhesives, or treatments
  • Items returned after the 30-day window
  • Free promotional items or gifts with purchase
  • Products damaged by misuse or improper storage
  • Custom or personalized wholesale orders

Refund Timelines

Situation Who Pays Return Shipping Refund Timeline
Item arrived damaged or defective GELIKE EC 3–5 Business Days
Wrong item shipped (our error) GELIKE EC 3–5 Business Days
Item missing from your order GELIKE EC 3–5 Business Days
Changed your mind / no longer needed Customer 5–7 Business Days
Ordered the wrong shade or size Customer 5–7 Business Days
Returned after the 30-day window Not Accepted No Refund

Common Questions

How long do I have to return something?

You've got 30 calendar days from the delivery date to start a return. If 30 days have passed, unfortunately we can't offer a refund or exchange—so don't sit on it.

Do I need the original packaging?

Yes—we ask that you send items back in their original packaging, unused, and in the same condition you received them. It helps us process the return faster and keeps the product safe in transit.

When will I get my money back?

Once your return arrives at our facility, our team inspects it within 1–2 business days. After that, refunds are issued within 5–7 business days. Depending on your bank, it may take another 3–5 days to show up on your statement.

Can I exchange instead of getting a refund?

Absolutely. If you'd rather swap for a different shade, set, or product, just mention it in your return email. We'll ship the replacement as soon as the original item is on its way back to us.

What if my package was lost or stolen?

If tracking shows delivered but you never received it, contact us within 7 days of the delivery scan. We'll work with the carrier to investigate and make sure you're taken care of.

Do you accept returns from outside the US?

Yes, we accept international returns—but the customer is responsible for return shipping costs and any customs fees. We recommend using a tracked service so you can confirm delivery.

Ready to start a return?

Email us with your order number and we'll get back to you within one business day.

Email Support